Cricket Wireless Projects

Welcome! This page features a selection of training courses and instructor-led sessions I designed for Cricket Wireless. These samples highlight my expertise in instructional design, content development, and facilitation for both digital learning and live training environments.

Each course was strategically developed to support Cricket Wireless employees in enhancing their knowledge, improving customer interactions, and driving business success. From engaging e-learning modules to interactive workshops, these materials showcase my ability to create impactful, learner-centered experiences.

Feel free to explore the samples, and if you have any questions or would like to discuss how I can bring similar learning solutions to your organization, let’s connect!

Digital graphic with green background promoting a performance leadership series titled 'Building Relationships.' Features a black box with white and green text, a blue button saying 'Select here to start,' and cartoon-style green characters with expressive faces, one holding a phone and making a peace sign.
A man giving a presentation in a store, with a slide on the screen that reads 'Velocity's Slogan' and lists three best practices: Questioning, Recommending, and Closing.

Building Relationships

This course shows a relationship model used for Cricket wireless.

Take a look

Velocity for New Hire

This course is a sales strategy course for new line employees @ Cricket.

Take a look
Close-up view of a decorative wall with a geometric pattern of wooden 3D cubes and a blue signage with partially visible letters 'erick' and a white check mark.

Cricket Rate Plans and Discounts

This course is about Cricket’s Rate plans and discounts available.

Take a look
Logo for Cricket Wireless with white text on a black background, featuring a green slash through the letter 'k'.

Advocate Continuation Training

This was a graphic design project for the ACT program for cricket.

Take a look
A yellow fluffy character with arms and legs, smiling and giving a thumbs-up, standing on a grassy green background. Text overlay reads: 'Smile, you're on cricket.'

Going the Extra Smile

This course is the overall customer service model for cricket.

Take a look
Animated green cricket character smiling, holding a cricket bat, with the text 'Smile, you're on cricket' over a green background.

Cricket Rate Plans and Discounts

This course is about Cricket’s Rate plans and discounts available.

Take a look