Refund Policy

Last updated November 11, 2026

All sales are final. Our courses, workbooks, templates and other downloads are digital and available the moment you buy them, so we do not offer refunds, exchanges or credits once a purchase is complete. Please read each product page carefully, and look at the free resources and lesson previews before you buy.

The exceptions

We will fix the problem, and refund you if we cannot, when:

• You were charged twice for the same product by mistake.

• You cannot access what you bought because of a technical problem on our side that we cannot resolve within 14 days of you reporting it.

• The file is broken, for example a template that will not open, and we cannot send you a working copy.

To use one of these, email matthew@fishersdesigns.com within 30 days of purchase with your order number.

Memberships

You can cancel All Access at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for. We do not refund the current period or partial months or years.

Chargebacks

If you have a problem with a purchase, please contact us first; we would much rather fix it. Filing a chargeback ends your access to the product and to your account while it is reviewed.

Your rights under local law

Nothing in this policy takes away a right that the law where you live gives you and that cannot be waived.